1. Our Commitment to Your Privacy
Welcome to get.lumenox.ca (the "Website"), owned and operated by Lumenox (“we,” “us,” or “our”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.
This policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws in the United States, including the California Consumer Privacy Act (CCPA).
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information").
Information You Provide Directly:
- Contact and Professional Information: When you fill out forms, contact us, or request services, we collect information such as your name, email address, phone number, company name, and job title.
- Communications: We collect the content of your messages to us.
Information Collected Automatically:
- Identifiers and Device Information: When you access our Website, we automatically collect your Internet Protocol (IP) address, browser type, device type, operating system, and unique device identifiers.
- Usage and Geolocation Data: We collect information about your interaction with our Website, such as pages visited, time spent on pages, links clicked, and general location data (e.g., country or city).
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. This helps us personalize your experience, analyze site performance, and deliver targeted advertising. You can control the use of cookies at the individual browser level.
3. How and Why We Use Your Information (Purpose of Collection)
We use your Personal Information for the following purposes:
- To Provide and Manage Our Services: To respond to your inquiries, fulfill your requests, and manage your account.
- For Marketing and Advertising: To send you promotional communications and to display targeted advertising about our services on our Website and on third-party platforms (e.g., Google, Meta, LinkedIn, Microsoft).
- For Analytics and Improvement: To understand how our Website is used, analyze the effectiveness of our marketing campaigns (including through the use of UTM parameters), and improve our services.
- For Security and Fraud Prevention: To protect our Website, prevent spam, and ensure the security of our systems.
4. Sharing and Disclosure of Information
We do not sell your Personal Information. We may share your information with the following categories of third parties:
1. Service Providers: We share information with third-party vendors who perform services on our behalf. This includes:
- Website Hosting and Analytics Providers (e.g., Google Analytics).
- Advertising Networks and Platforms (e.g., Google Ads, Meta Ads).
- Form Submission Processors: We use third-party services to securely manage form submissions, filter for spam, and automate data workflows. These services process the data you submit through forms on our site on our behalf.
2. Marketing Partners: We engage Catch Digital Inc. as our marketing agency. They may access your information to perform services on our behalf, such as managing advertising campaigns and analyzing website performance.
3. Legal and Compliance: We may disclose information where we are legally required to do so to comply with applicable law, a judicial proceeding, court order, or other legal process.
5. Your Privacy Rights
Depending on your location (such as California or Canada), you may have the following rights regarding your Personal Information:
- The Right to Know and Access: You have the right to request what Personal Information we have collected about you.
- The Right to Correction: You have the right to request the correction of inaccurate Personal Information.
- The Right to Deletion: You have the right to request the deletion of your Personal Information, subject to certain exceptions.
- The Right to Opt-Out: You have the right to opt-out of the "sharing" of your Personal Information for cross-context behavioral advertising.
- The Right to Withdraw Consent: Where we rely on consent to process your data, you may withdraw it at any time.
To exercise any of these rights, please contact us using the information below.
6. Data Security and Retention
We use administrative, technical, and physical security measures to help protect your Personal Information. We will retain your information only for as long as is necessary for the purposes set out in this policy or as required by law.
7. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, or country. By using our Website, you consent to this transfer. We will ensure that appropriate safeguards are in place to protect your data.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children. If you become aware that a child has provided us with Personal Information, please contact us.
9. Contact Us
If you have questions or comments about this Privacy Policy or wish to exercise your rights, please contact us:
Email: info@lumenox.ca
Mailing Address: 2322 49 Ave SE Unit 103, Calgary, AB T2B 3E3
